Frequently Asked Questions

You Asked, We Answered

How do I get a bid?

You can either write us with a basic outline of your plans or schedule a visit. Our bid should be in your inbox about 2-3 days after our visit. If you do not hear back from us, feel free to write and remind us. Someone will get back to you!

Do you accept credit cards?

Yes, invoice and accept payments through Zelle in conjunction with your most banks and credit unions (which is fee-free) as well as Quickbooks.

Quickbooks has has a 2.9% card processing fee.

How long will my project take?

Most projects will take us about 3-5 days from start to finish. Larger projects that need inspection will take about 2 weeks. The total estimated project time will be included in our bid.

 

I've accepted your bid. Now what?

We should send our contract for online signing and put you on the schedule. We will usually send a reminder via email or text a couple days before we head out there if you are scheduled over two weeks away.

What precautions are you following during this pandemic?

We are to stay 10 ft away from homeowners, wear a mask and have a sanitary station on site. If you are afraid of infecting us, we have all had COVID-19 and have long ago successfully recovered.

How do I send you an online request for bid?

For a rough quote, we will need your:

-address.

-measurements of the project area (guesstimates to the nearest ft are fine).

-description of the project.

-address/city you are located in.

Some people draw diagrams, others have landscape plans. We will work with whatever you give us. 

Do you offer emergency concrete services?

We do. We have all the equipment needed to remove and replace your driveway in a day. However, we like to make sure you had time to inspect our work before we pour. Even if this means coming back the next day to pour. Better safe than sorry!

I'm only price shopping. Can I still call for an estimate?

Give us a call or an email. We will give you a ballpark price for what to expect. Please note that we will never make the effort to be your cheapest bet. And in turn, we will never order the cheapest materials for your project. So our prices may be a bit of a disapointment for the cheapest of the cheap.

 

What are you office hours?

We are open from 9 - 4pm during the week. However, you may fill up a contact form on our website to contact you 24/7. We usually get back to you within 1-2 business days. 

Do I have to be present during the project?

Absolutely not. We do plenty of work for out-of-state Landlords. We are able to collaborate with you completely online. From online bids and contracts, to online payment and invoices. 

What areas do you serve?

We have 2 locations:

Our Kent branch mostly serves the Southern King County area, to include Auburn, Covington, Renton and Burien. The exception to this is foundations and footings. We install foundations all over King county and areas where Tuff Shed does their installs.

Please know we are racing against daylight, HOA and city noise ordinances as well as supplier operating hours.  I suggest finding a local contractor for your area. Their prices will always be more competitive than those traveling from far away.

How do I verify that my concrete contractor in Kent is properly licensed?

A licensed, bonded contractor will be listed on the State of Washington's website: www.lni.wa.gov under the tab "Verify a Contractor". This database is updated daily. Here will list the names of all registered agents of the company. You can only hold them accountable if they are currently registered by the State.

Leave a paper trail. Never give out cash to your contractor. Always write a check to the name of the business so they cannot immediately cash it. If you prefer to pay electronically, use Zelle, Venmo, Paypal or other electronic forms of payment that will verify ID to make sure you are dealing with a legitimate contractor.

Another great website for real reviews is the non-profit organization: Better Business Bureau at www.bbb.org

Contractors cannot pay money to be endorsed by their listings.

What do you do to prevent expensive cleanup?

  • We use wood forms on the landscaping to avoid leaving track marks.

  • We tape plastic or paper film around the siding to protect it from concrete splatter.

  • We run a daily cleanup before leaving the site to ensure no one steps on any tools, materials when we all go home. 

  • We will also let you know what day we plan to pour so you can move your things out of the dust path.    


Please note: there will be a lot of dust flying around in the air as we move dirt and put in concrete. If you have dust allergies, you may want close all your windows and doors while we are working. You can expect the equivalent of a small dust storm if we will be stamping concrete as color will be put into the concrete as well as broadcast on the surface. Just a heads up.